Cancellation & Rescheduling Policy
Amaz for Hair requires a 24 hour cancellation and rescheduling notice. Please be sure to call at least 24 hours in advance to avoid any penalties. Our cancellation policy will still apply to last minute (less than 24 hours) bookings. Exceptions will only be granted for serious emergencies on a case by case basis.
If a Client reschedules less than 24 hours before their reservation, the credit/debit card on file will be charged half the price of the scheduled service. If a Client cancels a reservation less than 24 hours in advance, the credit/debit card will be charged the full price of the scheduled service(s).
If a Client is 20 minutes late to their reservation, they will be marked as a no-show and the credit/debit card on file will be charged the full price of the scheduled service(s). We reserve the right to reschedule no-show reservations. We apologize for any inconvenience this may cause, but we must follow this policy out of respect for our Stylists and other Clients.
If you are running late, give us a call so we can make accommodations, and to avoid any penalties. Amaz for Hair must be notified of your intent to cancel or reschedule via phone call or email 24 hours before your reservation.
Reservation requests are accepted via phone or our online booking system.
In order to secure future reservations, Clients must provide a credit/debit card on file. Credit/debit card information will only be accepted via phone, and will be kept secure and confidential.
Absolutely no reservations will be accepted without providing a credit/debit card on file.
If a desired reservation time is not available, you may request to be placed on our cancellation list. If the desired time becomes available, a temporary reservation will be placed and you will be contacted by our Team. In order to secure the reservation, you must contact Amaz for Hair to confirm. The reservation will be held for 3 business hours before we continue down the list.
New Clients who choose to book with Ava must first book and attend a complementary consultation. Services will only be booked after an initial consultation.
Payment and Return Policy
Amaz for Hair accepts payment in the form of all major credit/debit cards, cash, and checks made to "Amaz for Hair". Gratuities are accepted in the form of cash, or can be placed on your credit/debit card.
Amaz for Hair accepts payment for artwork in the form of cash or a check written to the artist.
Amaz for Hair stands behind all of its recommended products. Opened products may not be returned, but may be exchanged for a product of equal or lesser value within 14 days of purchase at the discretion of our Owner. Unopened products may be returned for a full refund within 30 days of purchase. The Client must present the credit card used for the initial transaction.
Gift Certificates are non-refundable. Individual services within a package may not be modified or substituted.
Due to the artistic nature of our services, we cannot provide refunds on our services. However if a Client is not satisfied with the results, we will be happy to provide adjustments within a 14 day period of the initial service.
Amaz for Hair welcomes all well-behaved children over the age of 5. However, we ask that you please remind your children to avoid running, spinning or climbing on chairs, opening any closed drawers, grabbing tools or trays, or entering a technicians work area at any time. Many drawers and trays contain sharp objects, chemicals, and hot tools that can cause harm to your children.
If your little ones choose to play or watch videos on their electronics, we ask that you please remind them to use headphones to listen.
Please inform us of any allergies and medical conditions or concerns prior to your service and we will do our best to accommodate your needs.
First time Clients are advised to disclose their hair history for the past three (3) to five (5) years including but not limited to: any non-professional colors that have been used (henna, box dye, etc.), chemical damage (excessive bleaching, perms, relaxers, etc.), and mechanical damage (eg: excessive heat styling, breakage, etc.). These factors may affect or prevent our ability to perform certain services, or require additional services to compensate.
We will do our best to accommodate for any existing damage and prevent excessive additional damage. However, we are not liable for damage or unexpected results that come from the Client withholding relevant hair history as stated above. Although rare, we reserve the right for our Stylists to recommend a Client to another Stylist should they feel that they are unable to perform a service.
Two days before a reservation (or Saturday for Tuesday reservations), we will send an SMS confirmation message to the cell phone number on file, except in the rare case of a malfunction. However, your SMS will always contain your accurate date, time, and service. If we do not receive a response, our Team will call one day before the scheduled reservation.
Please keep in mind we cannot view non "Y/N" responses via our SMS system. Any other questions or responses are best directed to our email or phone.
We are happy to provide confirmations as a courtesy to all of our Clients. However, it is the responsibility of the Client to keep track of future reservations. If you are unsure of when your next reservation is please email, call, or view your upcoming appointments in our Online Booking system.
We can provide confirmations as well as reminders via call,text, & email. Let us know what method(s) work best for you, and we will be pleased to accommodate you!
Please note that it is the sole responsibility of the Client to remain informed and aware of our salon policies prior to receiving services at Amaz for Hair. Policies are subject to change. The most recent version of our policies will be posted at amazforhair.com/salon-policies
Address: 1509 Old W. 38th Ste. 1 Phone: 512.302.5790